Frequently Asked Questions

General

Do I need to download anything to use BongoShark?

No, BongoShark is a no download poker platform, we don't use flash or require any downloads, simply visit BongoShark.com on desktop or mobile.

What information do I need to sign up?

Signing up is easy and free. You only need a username, an email and a password. You'll get an email from us with a link to confirm your email address and you're ready to play! If you don't receive the confirmation email check your spam folder, check for typos or contact us.

How can I learn the rules of poker easily?

We have a free learning section with a Texas Hold'Em Walkthrough Tutorial, basic game rules and information. With this information you could sign up, join a table and learn poker while playing.

Where are the other users on the site from?

The site is worldwide for free play-chips poker and we plan on adding translations soon.

Am I playing a computer or real people or both?

We have a mix of AI players and real players on the site. Depending on what timezone you're in, there may be more or fewer humans online. You can recognize the AI players as all their names are puns about computers, and if you click on their name on the seat you will see a picture of Bender from Futurama on their profile, and a note in their bio indicating they're an AI trainer, along with some hints about their playstyle ;)

Do I need a credit card to start playing at BongoShark?

No credit card or deposit is required for playing poker at BongoShark. It’s play-chips only, and as they are currently free of charge, no money is needed to buy play-chips for now. You only need to sign up and have fun!

When are real-money games available?

Bongoshark is not pursuing a license to host real-money games.

Can I play a game with a friend by sending them a link?

You could invite a friend to an existing table or create a table. In both cases, on the left side of the table you can find the options menu, where you can find the share table link feature. There you get the option of sharing a link with your friend or you could invite them via email.

Troubleshooting

What should you do if you encounter an error message when signing in?

Click on the Forgot password? link at the bottom of the login page and we'll send you an email with your username and a link to reset your password.

I'm experiencing lag or delay when playing, how can I fix that?

Refresh, check the speedtest page or contact support.

How can I report any bugs or make a suggestion?

Through our support page or send us an email to support@bongoshark.com

How can I access my data or delete my account?

You have the option on your profile page to download your data and to delete your account.

More Info

Where can I find more information about the BongoShark Company?

BongoShark is an LGPL license + Proprietary license project developed by Motemon Inc, a software company.

Where can I find the Privacy Policy and TOS?

Go to our About page and scroll down to the very bottom.

Where does the BongoShark community hang out?

I can't find an answer to my question here. What now?

You can always contact us by using the Support Page, by chatting with us on Discord, or by sending us an email at support@bongoshark.com.